The fastest way to reach us is to call (714) 515-1308. The line is answered 24 hours a day, every day, and there is no form to fill in, so you speak to a person right away.
If water is still spreading, call first and read later. If it is a stain, a smell or a question about mold, call during the day and describe what you see.
Ways To Reach Us
Phone
(714) 515-1308, answered 24/7 for water damage and mold.
Address
6122 Orangethorpe Ave, Buena Park, CA 90620.
[email protected] for non-urgent questions.
Hours
Dispatch is open 24 hours a day, every day of the year.
What To Have Ready When You Call
- The address of the property and a nearby cross street.
- Where the water came from, if you know, and whether it has been shut off.
- Which rooms and floors are wet.
- Whether the water looks clean, gray or dirty, and whether it came from a toilet, drain or storm.
- Your insurance company's name if you plan to file, though you do not need a claim number to call.
While You Wait For A Crew
Shut off the main water valve if a pipe or fixture is the source, lift valuables off the floor, photograph the damage and keep people and pets out of dirty water. Turn off power to wet areas only if you can reach the panel on dry ground, and call your utility or 911 for any electrical or gas risk.
Service Areas
We serve Buena Park ZIP codes 90620 and 90621 and nearby Fullerton, Anaheim, La Mirada, Cypress and La Palma. See the service area page for each town, or browse all services.
What Happens After You Call
A person answers and asks a few plain questions. Where is the water coming from, how long has it been there, and which rooms are touched? Then they tell you what to do in the next few minutes, such as shutting off the main valve or switching off a breaker for a wet room, and they line up a crew for your address.
Once the crew is on site, the first job is to stop more damage. That usually means pulling standing water, lifting soaked padding and setting up drying equipment. Scope and price are explained at the property after the crew has seen the damage, before any work begins, so nothing is left to guess.
Calls We Take Beyond Emergencies
The same number handles scheduled work. Call about a stain that keeps coming back, a musty smell in a closet, a floor that has started to cup or a ceiling that sagged after a leak was fixed. Describe what you see and the person on the line will point you to the right service, or tell you honestly when a plumber or roofer should come first.
Questions about how long drying usually takes, what a typical visit looks like or whether your situation needs a crew at all are welcome. A short call often clears up whether the problem is urgent, so there is no need to wait until the damage looks serious before dialing.
Tips For A Clear Call
- Stand near the damage if you can, so you can answer questions about what you see.
- Have your street address and the nearest cross street ready.
- Take photos before you move anything, because they help with any insurance claim.
- Say whether the water looks clean, gray or contaminated by sewage.
- Mention anyone in the home who is elderly, pregnant or has breathing trouble, since that changes how fast mold and sewage are handled.
Calls May Be Recorded
Calls to our line may be recorded for quality and training purposes. See the privacy policy for details.
Common questions
Can I request service online?
No. This site is call only, so you speak to a dispatcher directly. That keeps the process fast when water is spreading.
What if I reach voicemail?
The line is answered around the clock. If a call drops, call back, and the dispatcher will pick up.
Do you need my insurance claim number?
No. Call first. The crew documents the loss, and you can file the claim with your insurer when you are ready.